Shipping policy

Shipping & Return Policy

Last Updated: [Insert Date]

Welcome to xenovate.store. We are committed to delivering your orders quickly and efficiently. Please read our Shipping & Return Policy carefully before placing an order.

Shipping Policy

Order Processing

  • All orders are processed within 1–3 business days after payment confirmation.

  • Orders are not shipped or delivered on weekends or public holidays.

Delivery Time

  • Estimated delivery time is 7 business days from the date of shipment.

  • Delivery times may vary depending on your location, courier services, weather conditions, or other unforeseen circumstances.

Shipping Confirmation

  • Once your order has been shipped, you may receive a shipping confirmation email with tracking details (if available).

Delayed or Lost Shipments

  • If your order is delayed beyond the expected delivery period, please contact our support team for assistance.

Return Policy

5-Day Return Window

We offer a 5-day return policy, which means you have 5 days from the date of delivery to request a return.

Return Eligibility

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.

  • The item must be returned with all original packaging and tags.

  • Proof of purchase or order confirmation is required.

Non-Returnable Items

The following items are not eligible for return:

  • Personalized or custom-made products.

  • Gift cards.

  • Items marked as non-returnable or final sale.

Return Process

To initiate a return, contact us at:

Email: Xenovatestore@gmail.com

Please include:

  • Your order number

  • Product details

  • Reason for return

Our team will review your request and provide return instructions.

Refunds

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.

  • Approved refunds will be processed to the original payment method within 5–10 business days.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery at Xenovatestore@gmail.com with photos of the issue.

Contact Us

For any questions regarding shipping, returns, or refunds, please contact:

xenovate.store
Email: Xenovatestore@gmail.com